Terms and Conditions

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All services and products, including this website, are provided by The Cutting Shack Hair Salon and are subject to change at any time without prior notice. Use of this website and appointment booking system are at the sole discretion of the user.

We may need to add to or change your service(s) depending on what is agreed upon with the service provider during the time of your service(s).

Service pricing may increase in accordance with the service(s) agreed upon and provided.

You agree to attend your appointment at the scheduled time. We understand that from time to time certain circumstances may prevent you from being on time or you may need to cancel/reschedule your appointment. Please inform us prior to your appointment time if you will be late. If you are 15 minutes or more late, then we may need to cancel or reschedule your appointment so that we can keep to our set schedule for other clients and avoid conflicts. If you need to cancel or reschedule your appointment please inform us within 24 hours prior to the time of the appointment. We reserve the right to not accept and/or to cancel any future appointments for any person who fails to attend a scheduled appointment without prior notice to cancel or reschedule the appointment. 

We reserve the right to implement and to charge a No-Show fee for any missed appointments. No-Show fees will be added to any service we may accept for you in the future and will be based on a percentage of the cost of the service that was missed and be no more than 50% of the total cost of that service.

Due to unforeseen circumstances, we may need to cancel or reschedule your appointment. We will inform you ahead of your appointment time of any change to your appointment.

We endeavour to provide you hair services to the best of our abilities and knowledge and to ensure you are happy with the quality of the work you receive. If you are, within reason, not satisfied with the outcome of the service(s) you have received then we welcome you to let us know prior to leaving the salon and/or to get in touch with us within 7 days after receiving the service(s). We will be more than happy to work, within reasonable means, toward a solution for you. All services provided and any product sold are required to be paid for in full at the end of the service(s) prior to leaving the salon. There are no refunds on service(s) provided. No services will be provided free of charge.

All hair product sold by The Cutting Shack Hair Salon is salon quality product and has undergone thorough quality checks. If any product purchased is found to be defective, within 1 week of the original purchase date, we will offer an exchange for either the same product or another product of equal value if returned within one week and showing signs of little use. There are no refunds on product purchased.

We reserve the right to refuse service to any person deemed to be rude and/or inappropriate to any member of staff.

When booking an appointment, receiving services and/or buying product(s) at The Cutting Shack Hair Salon you hereby agree to abide by the Terms & Conditions set forth within this agreement.